Building USA.gov’s first AI chatbot during government uncertainty

Brought in by GSA’s Board of Directors and senior leadership to lead product design strategy for USA.gov’s first AI-powered chatbot POC during active government layoffs—navigating technical constraints, stakeholder uncertainty about AI, and organizational instability to create a conversational interface that could reduce contact center volume while maintaining public trust in government services.

Redesigning USA.gov’s Scams and Fraud Wizard to serve millions in crisis

Scam wizard app on mobile screen

Led product design strategy and cross-organizational alignment to redesign a critical public service tool serving millions of Americans in crisis—navigating competing stakeholder priorities, government constraints, and accessibility requirements to reduce drop-offs and improve reporting completion rates by an estimated 40%.

Architecting a future-forward identity for McChrystal Group

Led a UX transformation of McChrystal Group’s digital platform by introducing a modern IA and navigation system to improve content access and align with the evolving needs of enterprise consulting clients. This resulted in improved access to key insights, enabling better alignment and faster execution across the organization.

Redefining digital fitness for women with Health House

Young woman doing Pilates on a purple mat in an empty white room.

Proposed a UX/UI redesign for Health House’s at-home gym platform—spanning information architecture, wireframing, and visual design—to better engage a feminine audience with a more approachable digital experience.