Trustworthy products for the public good: the USA.Gov AI chatbot experience

Led the UX of an AI-powered chatbot Proof of Concept (POC) to improve how users access USA.gov for GSA-specific information. Focused on reducing contact center volume by improving content discoverability, guiding users through intuitive conversational flows, and aligning the experience with user needs and search behavior.

Tackling drop-off and accessibility in USAGov’s “Scams and Fraud” Wizard

Led the design of an accessible, user-centered product in collaboration with GSA’s UX and research teams to help the public identify and respond to scams and fraud.

360º solutions for the first deep-water port in Ecuador

I worked with one of the largest port and logistics center in the world. Explore what I created, and why I came to believe in DP World’s future success in the region.

Redefining digital fitness for women with Health House

Proposed a UX/UI redesign for Health House’s at-home gym platform—spanning information architecture, wireframing, and visual design—to better engage a feminine audience with a more approachable digital experience.

UX takeaways from an outdoor’s product launch in Ecuador

Led the design for an outdoor e-commerce brand, crafting intuitive information architecture, improving the end-to-end user experience through UI/UX, and driving customer engagement with targeted email marketing and visually cohesive social media content.

Scalable web experience for RockDogs’ franchise growth

Led UI/UX for RockDogs Ecuador, rebranding and digitizing the business to support its growth for a scalable franchise, integrating tools like Zoho, Zapier, and social media.

Creating a culinary adventure: Shopify UI solutions for a plant-based food brand

Led the UI design of a Shopify e-commerce store for a plant-based food brand, crafting a user experience that blended culinary exploration with a sense of adventure.

UI design for a feminine health brand: Shopify e-commerce

Led the UI design of a Shopify store direct-to-consumer product for vagina-friendly products.